Consumer Lending

In today's stringent regulatory environment, profitable consumer banking requires the ability to evaluate, negotiate, and monitor loans and lines of credit. Omega Performance's Consumer Lending training solution ensures your lending team is equipped with the skills they need to make sound consumer loan decisions.

Why Consumer Lending?

The Consumer Lending training program presents Omega Performance's proven methods of evaluating, negotiating, and monitoring consumer loans.

Participants learn all the skills they need to respond to customers quickly and profitably while mitigating credit risk and avoiding regulatory compliance exposure.

Who Should Be Trained?

Consumer Lending is recommended for:

• Consumer or installment lenders
• Platform staff
• Branch managers
• Loan interviewers
• Staff involved in credit scoring

Delivery Method

Omega Performance offers flexible delivery options, including print self-study only, print self-study with mentor, print self-study plus workshop, and online with print accompaniment.

Participants generally need 15 to 20 hours to complete the self-study modules. The workshop can be facilitated over two full days or as seven individual sessions. Consumer Lending is available online and includes pre-testing and post-testing, progress checks, and skills assessment.

Results

Consumer Lending helps you and your lenders:

• Boost loan volume and generate increased interest income
• Improve credit quality and reduce collection expenses
• Build relationships by matching the appropriate credit products to the borrower's needs
• Improve cross-selling skills by teaching the key characteristics of basic consumer loan types
• Avoid legal and regulatory risk
• Work effectively with the latest technology, including credit scoring and automated credit reporting

What Is Included?

Consumer Lending contains seven self-study modules, each of which covers an important facet of retail credit:

• Introduction to Consumer Credit
• Lending Regulations
• Preliminary Analysis
• Repayment Source Analysis
• Making the Credit Decision
• Home Equity Lending
• Documenting and Managing the Loan

At the conclusion of each module, participants take a progress check to assess their skills mastery. After completing all seven modules, a course post-test assesses their ability to apply the skills learned in Consumer Lending.

Omega Key Differentiators

• Program designed to provide stand-alone analysis skills and/or to augment the use of various analysis tools and models
• Available application workshop taught by Omega instructors who are past senior lenders and who are schooled in adult learning
• Allows for a variety of delivery methods, including online or paper-based self-study, digital media, and applications workshops

Learning Method: